If the platform says that the username you have chosen already exists, we recommend that you try again with a different username. 

You can combine letters, numbers, and even cartoon characters that your child likes. If the platform keeps failing to recognise more and more complex usernames, you may have to refresh your browser by pressing F5 or closing the page and logging in again.

If you continue to experience problems, please, do not hesitate to contact us. 

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